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Failing Radio System is Increasing Problem for Sandy Springs Police

Sandy Springs Police Chief Terry Sult is the coordinator among North Fulton chiefs working to improve the fragile radio infrastructure that allows first responders from various jurisdictions to communicate with each other during an emergency.

 

Monday’s suspicious looking case at Ridgeview Charter turned out to be a non-issue, but it is likely the type of threat that gives Sandy Springs Police Chief Terry Sult pause given the department’s failing radio communications system.

Sult is the coordinator among North Fulton chiefs working to improve the radio infrastructure that allows first responders from various jurisdictions to communicate during an emergency. For instance, on Monday, in addition to Sandy Springs Police and Fire Rescue, Cobb County Police and bomb technicians, and the K-9 Unit from the Fulton County Sheriff's Office were at Ridgeview. Patch is unaware of any radio communication failures on that day.

“We have agreements. If anybody calls us for assistance we will respond and help them,” said Sult, recently. “We all cooperate with each other, but if we can’t talk to each other, that really hurts our ability to coordinate resources.”

And while the City of Atlanta, Dekalb and Cobb Counties have upgraded their internal radio systems, Fulton has not. As a result, the 20-year-old radio communications system sometimes breaks down when officers try to talk to each other, or communicate with Chatcomm.

“You call 911 and talk to them, they push a button and talk to us over a radio infrastructure. [Without] that radio infrastructure, you can call Chatcomm and talk to them, but they can’t talk to us. How are you going to get help,” Sult said.

Chatcomm supervisor Stephanie Moody agrees it’s a frustrating problem and believes Fulton County being on analog instead of a digital system plays a role.

“It’s a problem. Depending on what area of town the officers are in we can’t hear them at all,” she said. “Often it’s heavy static or hard to understand them. Or the feedback is really bad and we’re having to make them repeat several times.”

Looking at Solutions

To improve the radio infrastructure overall, North Fulton cities are considering building a new system on their own or partnering with the Urban Areas Security Initiative, a federally funded program created after 9/11 to secure major urban areas from terrorist acts.

“...Because voice communications was a critical piece that failed,” said Sult.

Under, the UASI, North Fulton cities would subcontract with Fulton County and collectively pay $800,000 to $1 million to maintain the radio system, said the Sandy Springs Police Chief. Neither Fulton County nor the cities would have control over the system.

Sult estimates the cost of building out the current system to be $5-$10 million. If you compare that to the cost of maintaining the system through a partnership with the UASI, there will eventually be a breakeven point, he added.

A shared partnership with either the UASI or neighboring cities could be ideal if it is effective and efficient, the Chief said. A build out of the system could take 12-18 months. “There are some cities that could switch over in a couple of weeks,” Sult said.

During his time as Gastonia, North Carolina Police Chief, Sult oversaw enhancements to the Gaston County radio system, which had similar problems to what is experienced in Sandy Springs.

Police Officer Safety is a Concern

Both Sult and Moody, at Chatcomm, worry about police officers working with poor radio communications. “I do not want to be the Chief that is sitting here and have an officer killed in the line of duty because of poor radio communications,” Sult said.

He recalled the 1990s, when an officer was killed in the line of duty because of poor radio communications while he was a sergeant with the Charlotte-Mecklenburg Police Department. At the time, the department was transitioning its radio system. The in-car radio was on one system and the hand-held radio was on another, Sult said.

“We had been instructed how the emergency button [on the hand-held] worked. We were told you hit the button and it puts you on a priority status,” he said.

After responding to a domestic disturbance call, the officer arrested a man and put him in the back of the police car, unaware that a gun had been missed in the search of the man.  

The officer was shot from behind as he was driving down the road.

“He doesn’t know where he’s shot from. He runs off the road; hits another vehicle; and exits the car,” Sult said. “He gets in a position of relative safety at the rear of the vehicle, hits the emergency button on his radio – calls out for help – does not get a response, but hears the in-car radio calling for him…”

The shooter had exited the car. The officer was shot again as he tried to return to the vehicle to get on the in-car radio.

“From that point I started looking very closely at how these systems work,” Sult said. “The radio system goes to the core of what we do.”

Read: Fulton County response to Patch story.

 

 

 

Bobby Lee

11:03 pm on Saturday, August 20, 2011

I understand Chief Suit's concern, but all radio systems do not have to be digital in order for personnel from different jurisdictions to communicate with each other during joint operations. The radios that operate on the 800 MHz digital systems here in the metro area are backward compatible meaning they can operate on the Fulton County analog 800 MHz System, plus there are, or at least should be, mutual aid radio channels in every 800 MHz radio used by public safety agencies throughout our State. There is no guarantee if the Fulton County System were to be upgraded to digital or if the North Fulton cities were to either join UASI or build their own radio system that their radios will work every where they go in North Fulton County, both outside and inside buildings. The incident involving the officer in Charlotte-Mecklenburg was a tragedy where someone didn't do their homework and should not be blamed solely on the radio system.

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Robert "Bob" Williams

9:26 am on Monday, August 22, 2011

I don't think Chief Sult was trying to blame the death of the officer in Charlotte-Mecklenburg solely on the radio system, but was just using it as an example of how critical radio communications are for public safety agencies. I have worked in public safety communications for over 30 years and can tell you that no radio system is going to provide 100% coverage, 100% of the time everywhere an officer will go within his/ her jurisdiction. Even if one installed a system that provided this type of coverage within a jurisdiction today more than likely it will not provide the same level of coverage three or four years from now due to the construction of new buildings within that jurisdiction. I agree with Bobby Lee that agencies need to rely more on the use of mutual aid channels when providing aid to other jurisdictions instead of the expensive solution of linking systems together which has a huge up front, reoccurring and replacement costs. We must work to make two-way radio communications during mutual aid incidents cost effective, uniform across the State and simple for the officers and firefighters to use. It does not make sense to spend millions of dollars to link radio systems together for some agencies to use only once or twice a year, if that. One of the reasons our City has not joined the UASI Radio System is the Atlanta UASI Oversight Committee continues to push the agenda of charging all agencies a monthly fee per radio to have access to the network.

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Erik Bagby

1:15 am on Tuesday, August 23, 2011

Amazing, sounds like another ploy to push a radio system sale. Moving to a digital radio system will not guarantee end-to-end interoperability. Ironically, before 9/11/2001, go all the way back to the mid 1980's when programmable portable radios became available on VHF/UHF, we had more interagency interoperability. I recall a day when all metro ATL agencies were either on UHF (in town) and VHF (suburbs) and we seemed to have no issue with interagency communications. Common radio channels like MRD and state band made working with other agencies effortless. Everyone had mutual aid channels in their radios, and knew how and when to use them.
Only when we started implementing closed, proprietary complex trunked radio systems, both analog and now digital, did this interoperability "crisis" emerge. And note how venerable these systems are to failure, and what do agencies do...reach for their old analog VHF/UHF conventional radios. Why did we ever stop using them in the first place? Time to stop listening to radio vendors and start using common sense. Maybe we wouldn't be furloughing public safety employees as we would be spending millions on new radios that don't work. Just an idea.

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Chico Escuela

11:34 pm on Wednesday, August 24, 2011

You guys are missing the real issue here. The bottom line of this article and the NF cities action is NOT about interoperability. The FC analog system served the public safety community well since the mid-80's. Botched upgrades, lack of planning and the impact of being repaired by many, many technicians of various capabilities has made the system what it is, noisy, poor coverage and unreliable.

The immediate issue here is IMPROVING SERVICE AND RELIABILITY. The easy fix would have been adding sites to the UASI system and finally putting the system to some sort of daily use. NOPE, Fulton County (who all of the cities want to sever ties with) stuck their two cents into the equation and skewed the whole process. They now want $500+ month per subscriber for a system that Homeland Security funds paid for and has never been used.

It makes perfect sense for the NF cities to stand up their own system. Even if the per user fees were equal or greater to that of the proposed UASI fee, NF cities would eventually pay off the system and have an ASSET that they would control. Don't forget that 3 of the NF cities were created solely for the purpose of severing relations with Fulton County and providing their citizens with improved services.

This is not rocket science. After 20+ years of using 800 systems in North Fulton, the users KNOW where the coverage issues are. Take that knowledge and design a system that will give the best coverage possible.

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Bobby Lee

11:20 pm on Monday, August 29, 2011

Hey Chico, I don't think any of us are missing the point because we have been exposed to 800 MHZ radio systems and local governments enough to know how they are roped into buying a multi-million dollar radio system without going through the bid process. Yes, we all know the Fulton County 800 system is on it's last leg and has been band aided, duct taped and rubber banded way too long and we know this system provides poor coverage in many areas and it direly needs to be replaced by either another analog system or a digital system (Yes, you read this right "replaced by either another analog system....") and that is why I made my comments about interoperability in my first post. We all know many of the 800 MHZ digital systems in the metro area were purchased without going out to bid using the justification of interoperability with most, if not all, of the metro area cities and counties on 800 MHZ systems, but this has not happened and at the rate they are going they will never see it happen.

MRFLASHPORT

9:29 am on Thursday, August 25, 2011

The problem is who will pay for such a system? A multisite simulcast 700/800MHz digital trunked radio system to cover the area in question will cost anywhere from 7-15 million dollars for the infrastructure alone, not counting subscriber units. The complaints about the Fulton county system are valid, but one must keep in mind, it was designed for FULTON county government users, the majority of which are now south of the river. Since the North Fulton cities have "declared their independence" from Fulton county, there is little incentive for Fulton county to add the needed sites and upgrades to a system that otherwise serves their needs adequately. Not to mention using the Fulton 800 system is cheaper than anything else right now, and with the lack of revenue to do otherwise, what is the alternative solution?
The bottom line is this is an expensive problem with no cheap solution. Obviously CHATCOMM decided against the UASI (which is a complete and utter SCAM BTW) or even DeKalb's Astro 25 network for Sandy Springs. Rural Metro uses the Fulton 800 system as well, and they have mostly analog radios (MTS2000 portables) at this point. Something else to take into consideration. It's all about money, something hard to come by these days, even in North Fulton county.

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Bobby Lee

11:22 pm on Monday, August 29, 2011

Millions of taxpayer dollars have been given to one vendor because systems were not put out to bid the way they should have been and the bad part of this is the employees of these government agencies will try to justify their reason for not bidding to the hilt giving their commissioners 10 or more reasons to give the project to a specific vendor with interoperability being one of the reasons. If anyone challenges them on it they will fight you to the death to cover up why they did not go out to bid for a multi-million dollar radio system and can smooth talk anyone that doesn't know anything about radio systems into believing they have done the right thing by not going out to bid. I personally would love to see the NF cities scrap the UASI idea and go out for bid for their own system if they would write a true RFP that is not vendor or technology specific. A true RFP allows vendors to assess an agency's needs based on information provided and submit multiple proposals to meet the agency's operational needs. There is no mandate for agencies to switch to P25 digital technology even though a couple of vendors and local radio shops want you to believe that. Need I explain more?

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